For food emergency support, visit Shropshire Larder

Privacy Policy Summary

Shrewsbury Food Hub is a registered charity, 1171092. At Shrewsbury Food Hub we take people’s privacy very seriously. We think you should enjoy your online experience without worrying about your information being used incorrectly. We ensure any data collected will always be held, used, transferred and otherwise processed in accordance with our legal obligations. We also have a strict policy not to rent, sell or publish any information collected by us to any third party.

Acceptance of our Privacy Policy

Use of the site would be taken as a form of acceptance of our Privacy Policy.

Updating Your Contact Preferences

It is important to us that we are not sending you information you do not want! We have an online contact preferences form online please visit here to make some changes.

Methods By Which We Collect Information

We collect data when you: donate to us, sign up to our newsletter, meet us at an event or at our office, volunteer or work with us, donate or receive food and when you contact us through the website, email, phone, post or our social media outlets.

Where We Also Get Information From

Directly: When you give us information directly when you interact with us.

Indirectly: Some third-party organisations who collect money on our behalf also pass on information about your donation. We will collect your consent through them to directly contact you only if you have opted in.

Website: We use cookies and analytics on our website, these are to help us understand what information our donor want to see and how they interact with our online content.

Social Media – Interactions online through our social media sites will sometimes be stored to help us better understand our donors and what information they are interested in.

Information We Collect

Name and email when joining our mailing list.

Name, email and CV when applying for a position within Shrewsbury Food Hub, whether that be for employment or volunteering.

Tracking information, dealt with by Google Analytics – See Google’s Privacy Policy for further information.

Tracking material is exclusively to aid site development and advertising.

Cookies are used to help make your online experience as easy as possible.

When making an online donation we collect the following information: Name, Address, Email, Telephone, Contact Preferences, Newsletter Preferences, Gift Aid preference

Your credit card information is not collected or stored on our systems, this is all processed via Stripe or BTmydonate’s secure servers.

Bank Details

We don’t process or store any of your bank details, these are collected and processed via online processors; Stripe, CAF, BTmydonate or offline these are processed by our bank. All our online payment processors are Payment Card Industry PCI compliant.

How We Will Use The Information We Collect

We will only send you information if you have filled out our contact preferences and given us your permission to do so for the following things:


Shrewsbury Food Hub cannot always protect from third party interception with regards to loss or misuse of data whilst using our website. Unless the information has been released due to a negligent act on Shrewsbury Food Hub’s part, no responsibility is assumed. All reasonable efforts will be made to ensure this does not occur. Only Shrewsbury Food Hub’s staff and volunteers who have access to our contact information have been trained and signed our data protection policy, which sets out the rules surrounding what they are permitted to do with the information.


A cookie is a small text file stored on the user’s computer by the web browser. There are two main forms of cookies ‘persistent’ and ‘session’. Many of the cookies used on Shrewsbury Food Hub are session cookies and expire on completion of the session. Cookies are used to aid the web browser to remember certain settings to increase the speed of certain aspects of the site.


We have a newsletter mailing list where we send occasional updates about the impact Shrewsbury Food Hub has and some updates on how you can help us. If you wish to be removed from our mailing list, please click unsubscribe which is located at the bottom of each of our newsletters or update your preferences here.


Although Shrewsbury Food Hub works hard to make your online experience safe and enjoyable, using the internet can have inherent risks. We cannot guarantee the privacy of communications sent via email, please do not provide any sensitive information via our online contact form.

Where Your Information Is Stored

We use a number of third party software to store and analyse your information, for example DropBox and Microsoft Office 365. We are very careful about picking organisations who are reputable and who have the necessary policies in place to ensure that if information is transferred outside the European Economic Area (EEA) it is compliant with the incoming data protection rules.

How Long We Store Information

We have different retention periods for different types of information. We only keep information as long as is reasonable based on what we use it for. Everyone has a right to access, amend and delete any information we store on them. All contact details are kept after you have requested us not to contact you, this is so we can comply with your request.

Your rights

The General Data Protection Regulation (GDPR) creates some new rights for individuals and strengthens some of the rights that currently exist under the DPA.

You have the right to view any information we have stored on you, if you would like more details about what we have on our system or you would like to amend any information please get in touch.

Third Party Links

Shrewsbury Food Hub are not responsible for any content or policies held by these other websites and the scope of the privacy policy does not extend to these sites. Users will access these sites at their own risk.

Amendments to Privacy Policy

If Shrewsbury Food Hub updates or changes any part of the privacy policy, the changes will be advertised via our news page. If any user does not agree to the terms set out within the privacy policy, as amended, the user should stop using the website as continuing to use the site would be taken as a form of acceptance. The notification will give a time period of 30 days until the new changes become effective. We will review this policy annually to ensure continued compliance with the General Data Protection Regulation, which become law on 25th May 2018.